yahoo music videos error the clip you've requested is unavailable

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yahoo music videos error the clip you've requested is unavailable
Post Description: yahoo music videos error the clip youve requested is unavailable General Errors
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This Post Has Been Viewed 702 Times Since Wed Jun 06, 2007 8:33 am Author clever with 6 replies

yahoo music videos error the clip you've requested is unavailable

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last week i was trying to see some music videos at att.yahoo and everytime i tried to see a video i would get a short vid that said: the clip you've requested is currently unavailable, please stay tune for the next clip." i can't see any viddeo" and then it showed some commercial and then it gave me the same message again.

so i contacted yahoo to see if they could help me and this is what they replied back:

Hello,

Thank you for contacting us about the problem you are experiencing with
Yahoo! Music services.

We regret you are having concerns with a clip is unavailable error.
We'll try to resolve this for you as quickly as possible.

Your browser and/or your browser's cookie files may be corrupted. To
correct this problem, try deleting the cookie files in your browser's
directories and then close and relaunch your browser. Within Internet
Explorer 6 these cookies can be deleted by selecting the 'Tools' menu
and choosing 'Internet Options'. Within the 'General' tab of the window
that appears there will be a button that will allow you to delete your
current user cookies.

Once again, we regret the problem you're having with Yahoo! Music
services. If the solution provided here does not resolve your concern,
please reply to this email so we may further assist you. Thank you again
for writing Yahoo! Music.

Regards,

Bart

Yahoo! Music Customer Care

For assistance with all Yahoo! services, please visit:

http://help.yahoo.com/

clearing my cache and my cookies didn't work. so i finally started messing with my computer to see what could prevent this.. so i reset all my internet explorer setting to the defaults includeing security. i tried to play the music video again and it still didn't work

can you guys give me some clue as to how i can fix this..

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Comments and replies About yahoo music videos error the clip you've requested is unavailable

:: 1 :: Reply #5712 Reply By expo On Wed Jun 06, 2007 8:34 am

expo:

do you have a firewall installed on your computer or do you have your windows firewall enabled?

:: 2 :: Reply #5713 Reply By clever On Wed Jun 06, 2007 8:35 am

clever:

yes, i have norton's firewall enabled, when i disabled it, it works. what do i need to change in my firewall settings, cuz i don't want to have to disabled it just to watch videos, i rather not watch them at all than risk my computer..

:: 3 :: Reply #5714 Reply By expo On Wed Jun 06, 2007 8:40 am

expo:

i know yahoo uses lots of cookies, so do this

* open the control panel

* click on "privacy control"

* you will see a message that says "prevent your private information-such as credit card numbers, email addresses, and cookies from reaching the internet.

* right below this message you will see a check box that says "enable privacy" make sure is not checked

* now go back to yahoo music and try it again

:: 4 :: Reply #5715 Reply By clever On Wed Jun 06, 2007 8:40 am

clever:

that worked... thanks

:: 5 :: Reply #5716 Reply By expo On Wed Jun 06, 2007 8:41 am

expo:

glad i could help... if you ever need web hosting, you can visit www.webune.com they helped me solved so many problem in the past. they are a great resource for technical questions and answers.

:: 6 :: Reply #5882 Reply By aaronk On Thu Jun 07, 2007 3:00 pm

aaronk:

i have tried all of these things and i can not get music player to work. any other helps???